Owner guides
Case study: Chalet Wassermandli in Lenk
Four holiday apartments, one coordinated operation: Picobello has marketed Chalet Wassermandli in Lenk since summer 2023. This example shows how bookings, guest care, cleaning, laundry and accounts work together in practice.
Request a quoteStarting point
The chalet contains a three-room apartment with six beds, a 4.5-room apartment with seven beds, a studio and a two-room apartment with four beds. Different apartment sizes are managed in a shared rental operation. Marketing began in summer 2023.
What Picobello handles
The apartments are marketed through Booking.com, Airbnb, Expedia, Vrbo, Google Vacation Rentals, Lenk-Simmental Tourism and their own booking page. Picobello coordinates guest care and on-site operations: cleaning, laundry from its own facility in Lenk, photo-documented checks and accounting.
Supporting guests and welcoming them back
The guest app brings together arrival information, Wi-Fi, the guest card and chat. Returning guests are encouraged through the CRM to book directly. Half-board at Simmentaler Brewhouse in Lenk is available as a partner offer. Booking and the stay are treated as connected tasks.
A guest changeover in practice
After departure, the apartment is cleaned and the linen changed. Laundry comes from Picobello’s own facility in Lenk. Checks are documented with photos. Arrival information is available to the next guests in the guest app, and Picobello handles the accounts.
Results and seasonal pattern
The chalet has a Booking.com average of 9.2 from 216 reviews and has received a Travel Review Award. On Airbnb it holds Superhost status with an average of 4.9. These figures belong to this chalet and are not a promise for other properties.
- Booking.com
- Ø 9.2 / 216
- Travel Review Award
- Booking.com
- Airbnb Superhost
- Ø 4.9
Letting matched to the season
Summer, from May to October, generates more revenue than winter. During the winter high season, weekly Saturday-to-Saturday stays are booked by families from Switzerland, Germany and the Netherlands. Summer and shoulder-season stays are available from two nights. No revenue amounts are disclosed.
What owners can take from this example
Consider season and stay length together
This example shows that summer can be important to revenue. Winter weeks and shorter summer stays require different planning. The appropriate strategy must be assessed for each apartment.
Connect bookings and guest care
Platforms provide visibility; the guest app and CRM support stays and returning guests. Direct bookings form part of the same operation rather than a separate task.
Make on-site quality traceable
Picobello handles cleaning, its own laundry facility and photo checks. Accounts complement the operational view. Owners need to know who takes responsibility and how work and figures can be followed.
Frequently asked questions
Can this be applied to my apartment?
The processes can offer guidance. Apartment size, equipment, location, season and operating conditions differ. Chalet Wassermandli’s reviews and seasonal pattern are not guaranteed results for your property.
Why is summer stronger?
At Chalet Wassermandli, May to October generates more revenue than winter. Summer and shoulder-season stays start at two nights; winter high season focuses on family weeks. These facts alone do not establish a general cause or forecast for other apartments.
How do guests become regulars?
Returning guests are contacted through the CRM and encouraged to book directly. The dedicated booking page enables those bookings. The guest app supports stays with arrival information, Wi-Fi, a guest card and chat.
Who does the cleaning?
Picobello handles cleaning and photo-documented checks. Linen is processed in its own laundry facility in Lenk. Cleaning, laundry and inspections are coordinated within the same operation.
How can I see figures for my apartment?
You receive half-yearly accounts with supporting documents and access through the owner app. The figures for your own apartment matter, not the results of this case study.
What does management cost?
Picobello charges 19 % of net rental revenue. No commission applies to personal use. Cleaning and laundry are billed separately according to the price list; the quote is property-specific. Our management page explains the details.
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